Willow Grace Retreats is committed to protecting your privacy and handling your personal information with care and integrity. This policy outlines how we collect, use, and store your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following personal information when you engage with us:

• Name

• Email address

• Phone number

• Emergency contact details

• Age group and dietary or medical needs (if provided)

• Any other personal information you choose to share with us through forms or emails

This information is usually collected via Google Forms when you register for an event, subscribe to updates, or get in touch with us.

2. Why We Collect It

We collect your personal information to:

• Register you for upcoming retreats and events

• Provide relevant updates and information

• Prepare for your care and wellbeing during retreats

• Respond to enquiries or prayer requests

• Send spiritual reflections, resources, or announcements (if you’ve subscribed)

We only collect information that is reasonably necessary for our activities.

3. How We Store It

Information collected is stored securely using trusted digital platforms, including Google Forms and email systems. Access is limited to members of the Willow Grace team involved in event planning and communication. We take reasonable steps to ensure your data is protected from misuse, loss, or unauthorised access.

4. Use of Google Forms and Third-Party Tools

We may use services such as Google Forms to collect registration and contact information. These services may store data on servers located outside Australia. By submitting your information, you agree to the storage and handling of your data by these third-party tools according to their terms of service.

We do not sell or share your personal information with third parties unless required by law or with your explicit consent.

5. Photos and Media

Photos and videos may be taken at retreats for the purpose of sharing the heart of Willow Grace through our website, emails, or social media. If you prefer not to appear in any media, please let us know — we will always respect your wishes.

6. Access and Updates

You are welcome to request access to your personal information at any time, or ask us to update or delete it. To do so, please contact us directly using the contact form on our website.

7. Mailing List and Unsubscribing

If you subscribe to our mailing list, we will send you occasional emails with upcoming retreat dates, spiritual reflections, and resources. You can unsubscribe at any time by clicking the link at the bottom of any email.

8. Contact Us

If you have any questions, concerns, or would like more information about how we handle your personal information, please reach out using the contact form. We are happy to assist and ensure you feel safe and informed.